Work

What
we've
built.

Each engagement starts with something the business wants to change. Some make the existing operation more efficient. Others create something new. We establish the work, operate it, and measure what moved.

01EfficiencyCustom apparel
Clockwise Tees

Goal: answers under two minutes

Routine customer questions were competing with production time. We connected the work to order context, handled the questions with repeatable answers, and kept exceptions with the shop. The floor kept moving while customers got faster replies.

Outcome — Routine response time brought below two minutes.
order queue
+------------------------------------------------+
| 01  CLOCKWISE TEES                      <2 min |
|------------------------------------------------|
|                                                |
|  you@  where is my order          replied      |
|  you@  when does it ship          replied      |
|  you@  can I change the size      replied      |
|                                                |
|         okk                                    |
|                                                |
|  +------------------------------------------+  |
|  |  FLOOR                                   |  |
|  |                                          |  |
|  |  cut     sew     pack                    |  |
|  |                                          |  |
|  +------------------------------------------+  |
|  the floor does not answer mail                |
|                                                |
+------------------------------------------------+
02EfficiencyDeal process
Private Equity

Goal: a two-day offer

The audit process was the constraint between a new opportunity and an offer. We rebuilt that operating path and reduced the time between them.

Outcome — Time to offer cut from 12 days to 2 days.
audit
+------------------------------------------------+
| 02  PRIVATE EQUITY                    12d > 2d |
|------------------------------------------------|
|                                                |
|  time to offer                                 |
|                                                |
|  was  +--------------------------------+       |
|       |                          offer |       |
|       +--------------------------------+       |
|       12 days                                  |
|                                                |
|  now  +-----+                                  |
|       |offer|                                  |
|       +-----+                                  |
|       2 days                                   |
|                                                |
|       ten days removed from the path           |
|                                                |
+------------------------------------------------+
03NewCommerce / objects
hiobjects

Goal: launch an AI-operated shop

We used AI across concept, creative, product previews, merchandising, and Shopify operation to bring a new art-object shop into the world. The models and tools changed by task; the business was the point.

Outcome — The shop launched. Object 01 sold out.
season 001
+------------------------------------------------+
| 03  HIOBJECTS                         sold out |
|------------------------------------------------|
|                                                |
|  season 001                        open        |
|                                                |
|     +---------+       +---------+              |
|     |         |       |         |              |
|     |   01    |       |         |              |
|     |         |       |         |              |
|     +---------+       +---------+              |
|      sold out           (empty)                |
|                                                |
|     +---------------------------+              |
|     |  desk                     |              |
|     |                           |              |
|     +---------------------------+              |
|     AI-OPERATED SHOP                           |
+------------------------------------------------+
Goal, problem, or opportunity?

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